Privacy Policy

At Close Comfort, we respect the privacy of your information. We respect that you trust us with some of your information which we only retain information necessary to provide you with good customer service for your Close Comfort air conditioner and related products and to comply with business regulations, accounting and taxation requirements.

Who we are

In Australia, we operate as Close Comfort Pty Ltd and our normal place of business is Suite 6, 18 Stirling Highway, Nedlands 6009, Western Australia. Outside Australia, our operating companies are Close Comfort International Pte Ltd incorporated in Singapore and Close Comfort (Private) Ltd incorporated in Pakistan.

Our Website

Our website address is: https://www.closecomfort.com

How to Contact us

You can contact us through our web sites at any time. Our telephones are answered seven days a week between 9 am and 7 pm Sydney time. You can contact our head office during normal business hours in Perth, Western Australia, on +61 8 9386 3257 or by email to contact@closecomfort.com. The business coordinator responsible for information storage is Prof. James Trevelyan.

Information you provide

We receive and store information that you enter at our web pages or give us in any other way, for example by telephone or email. We use the information that you provide for such purposes as communicating with you, responding to your requests and, from time to time, improving our products and stores.

We do not retain your credit card or other payment details after completing an order. Online shopping services and payment gateways that we work with need your credit card details or other payment information during order processing. Recordings of telephone conversations are encrypted immediately and only retained for training and quality assurance and are permanently deleted after 12 months.We store financial information for a minimum of seven years in order to comply with business regulations requirements.

The information that we collect is stored with highly secure third party data storage providers such as Box and Amazon Web Services.

Automatically gathered information

We receive and store certain types of information automatically whenever you interact with us.

Cookies

Our web sites use cookies,and we obtain certain types of information when your browser accesses sites or advertisements and other content provided to you by us, or on behalf of Close Comfort on other websites. Cookies are unique identifiers that we transfer to your device to enable our systems to recognise your device and to provide features such as remembering any items in your Shopping Cart between visits. You can adjust your browser settings to control how cookies are stored on your device. If you disable cookies, you may not be able to order your products online. In that case, you can call us by telephone to place your order with us

Email

To help us make e-mails more useful and interesting, we sometimes receive a confirmation when you open e-mails from us if your device supports such capabilities.

Do we share information that we store about you?

We only share your information with other companies in order to provide you with the products and services you have requested. For example we provide your name, telephone number and delivery address to our freight providers in order to deliver your purchases to you. We use third party providers such as other online and retail stores and they need your information for us to provide you with our products.
When you provide your information to us, you can choose to receive marketing communications from us. If you decline this option, you will not hear from us or any other associated companies again unless you resume contact with us.
If you have chosen the option to receive marketing communications from us, in some instances we may arrange for another company to send marketing or information emails to you, or to call you by telephone to ask you questions about your experiences with our products.

Business Developments

It is possible that at a future time, we may sell our business or acquire new businesses. In that case, your information will remain protected according to the privacy policy in force at the time it was collected from you.

Government Regulations

We will release account and other personal information if we believe release is appropriate to comply with the law; enforce or apply our Conditions of Use and other agreements; or protect the rights, property, or safety of Close Comfort, our users, or others. This includes exchanging information with other companies and organisations to guard against fraudulent transactions.

How secure is my information?

Secure Sockets Layer (SSL) software technology encrypts information you input when transferred from your device to our computer systems. All the information about our customers is held in secure cloud storage accessibly only to company staff with appropriate authorisations. Our employment policies require staff to treat all company and customer information as being confidential and not to be released to anyone else without your consent.

Can I access my information?

You can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Complaints, Contact Information and Changes

If you have any concern or complaint about privacy, please contact us with a detailed description, and we will try to resolve the issue for you. We will do our best to resolve the issue for you. You also have the right to lodge a formal complaint with data protection supervisory authorities in Australia.